Terms of Service
These terms govern your use of mysite-name's domestic and commercial cleaning services in England. Please read them carefully before booking any services to ensure a clear understanding of our operations, customer responsibilities, and the service process.
1. Service Agreement
By booking services with mysite-name—whether through our website, telephone, or in-person consultation—you agree to these terms. Our cleaning services operate in compliance with relevant UK regulations and industry standards.
We provide professional cleaning services through our trained staff across England, addressing various cleaning needs from routine maintenance to specialised deep cleaning.
2. Service Scope and Limitations
Our services include routine cleaning, deep cleaning, specialised surface care, and maintenance cleaning. We handle cleaning tasks within our staff's training and capability, using industry-standard equipment and cleaning products.
We reserve the right to decline work that involves hazardous materials, requires specialist equipment we don't possess, or involves conditions that pose safety risks to our staff.
3. Customer Responsibilities
To ensure efficient service delivery, customers agree to:
- Provide clear access to the property at agreed times
- Secure pets and remove obstacles before cleaning crew arrival
- Disclose any special requirements or areas of concern
- Notify us of any changes to access arrangements
- Make payment arrangements as agreed in the quotation
Proper preparation helps our cleaning team work efficiently and safely in your property.
4. Quotation and Pricing Structure
Services begin with a detailed assessment of your requirements to provide an accurate quotation. We provide transparent pricing based on property size, cleaning type, frequency, and any special requirements before confirming any booking.
Quotes are based on information provided at time of booking. Significant changes to requirements may result in price adjustments, with customer approval sought before proceeding.
5. Cleaning Products and Equipment
We use professional-grade cleaning products and equipment suitable for various surfaces and materials. While we take care to use appropriate products, we cannot guarantee against pre-existing damage or wear to surfaces.
Customers may request specific products or provide their own preferred cleaning supplies, though this may affect service efficiency and outcomes.
6. Property Access and Security
We follow strict protocols regarding property access and security. Our staff are trained to respect your property and maintain security during cleaning operations. However, we recommend securing valuable items and sensitive documents separately.
We maintain appropriate insurance coverage, but cannot accept responsibility for items not disclosed as particularly valuable or sensitive.
7. Service Standards and Quality Assurance
Our cleaning staff follow established checklists and quality standards for each service type. We conduct regular quality checks and welcome customer feedback to maintain service standards.
While we strive for comprehensive cleaning, some stubborn stains or deeply embedded dirt may require multiple treatments or specialised approaches.
8. Damage and Breakage Policy
Our staff exercise reasonable care when cleaning your property. In the rare event of accidental damage, we will notify you immediately and discuss appropriate resolution. We maintain public liability insurance for such circumstances.
Pre-existing damage should be documented before service commencement to avoid misunderstandings.
9. Health and Safety Considerations
Our cleaning operations follow health and safety guidelines. Customers must inform us of any health hazards, contagious conditions, or safety concerns in the property before service commencement.
We reserve the right to postpone service if conditions pose unreasonable health or safety risks to our staff.
10. Service Timeframes and Scheduling
We provide estimated timeframes for service completion based on property size and cleaning type. Actual times may vary due to property condition, accessibility, or unexpected complexities.
While we strive to meet scheduled times, we cannot guarantee specific completion times due to factors beyond our reasonable control.
11. Cancellation and Rescheduling
Bookings may be cancelled without charge with 24 hours' notice. Cancellations with less than 24 hours' notice may incur a charge based on staff scheduling impact.
Regular cleaning schedules may be adjusted with reasonable notice, subject to staff availability.
12. Payment Terms
Payment is due as agreed in your service arrangement—either per service, weekly, or monthly according to your chosen plan. We accept various payment methods including bank transfer, card payments, and standing orders for regular services.
Late payments may result in service suspension until payment is received and may incur administrative charges.
13. Satisfaction Guarantee and Complaints
We aim for complete customer satisfaction with our services. If you're not satisfied with any aspect of our cleaning, please notify us within 24 hours of service completion. We will address legitimate concerns promptly, which may include re-cleaning affected areas.
Complaints should be directed to our customer service team for proper documentation and resolution.
14. Regular Cleaning Arrangements
For ongoing cleaning arrangements, either party may terminate the service with 2 weeks' written notice. Service frequency and scope may be adjusted with mutual agreement and appropriate notice.
Price reviews for regular services occur annually or when significant changes to service scope are requested.
15. Terms Modification
We reserve the right to update these terms periodically to reflect changes in our services, UK regulations, or industry practices. The current terms are always available on our website, and continued use of our services constitutes acceptance of any updates.
For questions about these terms or our cleaning services, contact us at: [email protected]. We're here to support your cleaning needs through our professional services.